If you aren't happy with your online purchase, we are able to offer a refund within 14 days of purchase.
The item must be not have been worn, damaged or altered and must be in it's original packaging.
Sale items, special orders and custom jewellery are final sale and cannot be returned.
We always inspect items before they are posted out but the event that your goods arrived damaged or faulty, please contact us as soon as possible to arrange for a return ID number. Once received and checked over we will offer a refund or exchange.
***PLEASE NOTE - WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND ON ITEMS PAID WITH AFTERPAY ***
- Please email firstname.lastname@example.org and quote your order details.
-We will issue you with a return ID number which you will need to include when posting back you item. Items can also be returned in store.
Our postal address is
Second Empire Jewellers
48 Anderson st
Yarraville VIC 3013
*Please note - we do not refund original shipping costs, and return shipping is at your expense. We recommend a traceable method of return shipping, as we cannot provide a refund until items have been received.
- Once the jewellery is received and checked over we will offer a refund or exchange. Please allow 2-3 days for processing refunds.