Delivery and Returns
At Second Empire Jewellers, we aim to make your shopping experience seamless and enjoyable. Please review our shipping, pick-up, and returns information below.
Shipping Within Australia
• Complimentary Express Shipping on all orders over $300.
• Orders are sent via Australia Post Express Post with full tracking.
• You will receive an email with your tracking number once your order has been dispatched. If you do not see this email,
please check your spam or junk folder.
• Orders that are ready to ship will be dispatched within 3 business days.
International Shipping
At this time, we are unable to offer international shipping.
In-Store Pick-Up
• Customers may select Pick-Up at checkout.
• Orders are generally ready for collection on the next business day during store opening hours.
Returns & Exchanges
We want you to love your jewellery. If you are not completely satisfied with your purchase, you may request a refund within 14 days of purchase, provided that:
• The item is unused, unworn, undamaged, and unaltered.
• The item is returned in its original packaging.
Please note:
• Sale items, special orders, and custom jewellery are final sale and cannot be returned or exchanged.
• If your order arrives damaged or faulty, please contact us immediately to arrange a Return ID number.
Upon receipt and inspection, we will process a refund or exchange.
How to Return an Item
1. Email us at info@secondempire.com.au with your order details to request a Return ID number.
2. Include the Return ID number clearly with your return. Items may also be returned in-store.
3. Ship returns to:
Second Empire Jewellers
PO Box 179
West Footscray, VIC 3012
Important Notes:
• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer. We strongly recommend a traceable shipping method.
• Refunds or exchanges can only be processed once the returned item has been received.
• Once received and inspected, refunds will be issued within 2‒3 business days.