Delivery and Returns

Delivery & Returns Policy  

Shipping Within Australia 
We are pleased to offer complimentary shipping on all orders over $300 within Australia.

All orders are shipped via **Express Post** and can be tracked through Australia Post. Once your item has been dispatched, you will receive an email notification containing your tracking number. If you do not receive this email, please check your spam or junk mail folders for order confirmations and tracking details.

Orders that are **ready to ship** will be dispatched within **3 business days**.

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### **International Shipping**  
At this time, we **do not offer international shipping**.

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### **In-Store Pick-Up**  
Customers may select the **pick-up** option at checkout. Orders will be available for collection during store opening hours and are typically ready for pick-up on the next business day that we are open.

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### **Returns & Exchanges**  
If you are not completely satisfied with your purchase, we offer a **refund within 14 days of purchase**, provided the following conditions are met:

- The item is **unused, unworn, undamaged, and unaltered**.
- The item is returned in its **original packaging**.

Please note that **sale items, special orders, and custom jewellery** are **final sale** and cannot be returned or exchanged.

While we take great care in inspecting all items prior to dispatch, should your order arrive **damaged or faulty**, please contact us immediately to arrange for a **Return ID number**. Once the item has been received and inspected, we will process either a **refund or exchange**.

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### **Return Process**  
1. Contact us at **info@secondempire.com.au** with your order details to request a **Return ID number**.
2. Clearly include the **Return ID number** when sending back the item. Alternatively, items may be returned in-store.
3. Ship returns to the following address:  
   **Second Empire Jewellers**  
   **PO Box 179**  
   **West Footscray, VIC 3012**  
4. Important Notes:  
   - **Original shipping costs are non-refundable**.  
   - Return shipping costs are the responsibility of the customer. We recommend using a **traceable shipping method**, as refunds or exchanges can only be processed once the returned items are received.
5. Once the item has been received and inspected, we will issue a **refund or exchange**. Please allow **2-3 business days** for the processing of refunds.

Thank you for choosing **Second Empire Jewellers**. We appreciate your business and strive to provide an exceptional shopping experience.