Delivery and Returns

Delivery

Shipping within Australia

We offer complimentary shipping on all orders within Australia over $150.

Orders are sent Express Post can be tracked via Australia Post. Once your item has been dispatched, we will notify you via email with your tracking number. If notified via email, please check your spam/junk mail folders for order confirmations and tracking information.

Australia orders are dispatched within 3 days.

 

International Shipping

Rates for international shipping are calculated at checkout.

All international purchases are exempt from Australian taxes. Note our prices do not include overseas custom duties or taxes, please refer to your local customs office for specific information.

International orders are dispatched within 3 days. 

Pick up

 The pick up option can be selected at checkout and is available during store opening hours. Orders are usually ready to pick up the next day we are open.


 

Returns

If you aren't happy with your online purchase, we are able to offer a refund within 14 days of purchase.

The item must be not have been worn, damaged or altered and must be in its original packaging.

Sale items, special orders and custom jewellery are final sale and cannot be returned.

We always inspect items before they are posted out but the event that your goods arrived damaged or faulty, please contact us as soon as possible to arrange for a return ID number. Once received and checked over we will offer a refund or exchange.

***PLEASE NOTE - WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND ON ITEMS PAID WITH AFTERPAY ***


Returns Process

- Please email info@secondempire.com.au and quote your order details.

-We will issue you with a return ID number which you will need to include when posting back you item. Items can also be returned in store.

Our postal address is

Second Empire Jewellers

PO Box 179

West Footscray Vic 3012

*Please note - we do not refund original shipping costs, and return shipping is at your expense. We recommend a traceable method of return shipping, as we cannot provide a refund until items have been received.

- Once the jewellery is received and checked over, we will offer a refund or exchange. Please allow 2-3 days for processing refunds.